Application Support Specialist / Kurumsal Destek Danışmanlık ve Yönetim A.Ş - MakaleParkMakalePark

29 Ocak 2022 - 00:47

Application Support Specialist / Kurumsal Destek Danışmanlık ve Yönetim A.Ş

Son Güncelleme :

01 Ocak 2022 - 17:12



Bachelor’s Degree in Computer Science/Engineering or related area

At least 4  years of experience in support engineering

Minimum 2 years of experience working in handling tickets, working with project management, product management and software development teams. 

Great to have 2-year experience of Nuance, Verint or Nice call recorder solutions. 

Mid-level technical understanding and management of MS SQL Server and PostgreSQL Server

At least mid-level  database querying skills ( Esp. for MS SQL Server )

Mid-Level management skills  for Microsoft Windows Servers , Installation and Configuration of its features such as IIS, .NET Framework…etc 

Basic network knowledge ( TCP,UDP protocols; MRCP,SIP …etc )

Nice to have understanding of DevOps environment 

Good command of debugging and diagnostic skills 

Common understanding of a software application architecture

Advanced in English both spoken and written 

Excellent communication skills, customer orientation and organizational awareness

Successful in time management and compatible with flexible working hours

Ability to work in a fast-paced environment and can handle changing priorities

Main Responsibilities

Having a very good knowledge of Sestek Products on both front-end and back-end side.

Being able to install Sestek products for different environments ( Test, Preprod and Production) with coordination  of  project manager,

Solving technical problems during projects and after the production according to service level agreements

Giving  basic level application support to the customers ( Guidance for how to use the application)

Responding to partner and customer enquiries through e-mail, ticket system and calls.

Overseeing and follow-up on open customer issues

Recording and manage best practice resolutions for company’s self service knowledge base

Developing customer relationships through professional, dependable and accurate interactions

Offering proactive communication to clients, account managers and project managers

Aday Kriterleri

Tecrübe: En az 2 yıl tecrübeli adaylar
Eğitim Seviyesi: Ön Lisans(Mezun), Üniversite(Mezun), Yüksek Lisans(Öğrenci), Yüksek Lisans(Mezun), Doktora(Öğrenci), Doktora(Mezun), Üniversite(Öğrenci)

Pozisyon Bilgileri

Firma Sektörü: Yazılım
Departman: Teknoloji
Çalışma Şekli : Sürekli / Tam zamanlı
Personel Sayısı: Belirtilmemiştir
Ülke/Şehir: Ankara, İstanbul(Avr.), İstanbul(Asya)

İlan Kapanma Tarihi

01 Mart 2022