Hilton Garden Inn Isparta -Genel Müdür / ŞENER GIDA MAĞAZACILIK İNŞAAT VE TURİZMTİC.A.Ş. - MakaleParkMakalePark

19 Ocak 2022 - 19:49


Son Güncelleme :

31 Aralık 2021 - 14:16

  • Herhangi Bir Yer



Position Purpose

  • To lead the hotel team in delivering optimal business performance on behalf of the owner, brand and division, through the execution of robust commercial, operational and people plans.

Lead by Example

  • Provide the hotel team with the clear purpose they require, support with relevant learning experiences, and give constant feedback on individual/ team performance
  • Ensure that all team members are aware of the multi-skilled nature of their roles, and the expectation that they will help where required. Lead by example on this!
  • Ensure regular & effective communication (e.g. Huddles) with the hotel team to achieve / maintain a high level of trust & engagement
  • Be visible in the operations – direct and actively support the team through times of stress
  • Commit energy and time in ensuring that all team members have the necessary skills and behaviours to deliver great brand-specific guest experiences
  • Commit energy and focus into being / becoming a great boss for the team and providing a great place to work (Heart of Hilton / Heart of House / Travel with Purpose), to allows team members to thrive
  • Be a role model for all Team Members regarding brand behaviours.
  • Recruit suitable talent on all TM levels who are passionate about our brands, and ensure an on-boarding and TM development of good quality in all departments

Guest Experience

  • Ensure all guest feedback is followed up, dealt with appropriately, and shared with the team regularly
  • Ensure appropriate levels of contact with key clients / business providers and specialist support colleagues
  • Ensure appropriate actions are executed to support any improvements resulting from safety, QA audits or Area Support Team input

Operational Performance

  • Provide input to the Focused Service Area Support Team for the annual hotel budget
  • Deliver regular rolling forecasts with supporting commercial focus insight back up
  • Monitor cost performance and make appropriate resource adjustments to forecast variances
  • Regularly engage in revenue generation activities (calls, sales trips etc.) and be an active supporting colleague for your Commercial & Sales Manager
  • Drive Hilton Honors enrolments and actively work on improving guest loyalty
  • Manage owner relationship / rapport / reporting as required

Required Skills

  • Good standard of higher education
  • Very good Turkish and English knowledge, spoken and writtenHighly competent in the use of Microsoft Office packages
  • Proven track record of success in a fast-paced hotel, restaurant or retail environment
  • Passionate about customer service
  • Team player and able to work on own initiative
  • Proven people management experience
  • Very commercially aware and able to manage budgets and control costs
  • Target driven and hands on management style
  • Proven and organising skills
  • Able to grow and develop a team

Aday Kriterleri

Years of Experience: More than 5 years of experience
Military Status: Completed
Level of education: Bachelor’s(Graduate), Master’s(Graduate)
University Department: Tourism, Hospitality

Pozisyon Bilgileri

Company Industry: Other
Job Role: Tourism / Hospitality
Job Type : Permanent / Full-time
Position Level: High Level Manager
Number of vacancies: Not Specified
Job Location: Isparta(Merkez)

İlan Kapanma Tarihi

29 Ocak 2022